Effective Date: 01/04/2026

Welcome to Auyera – Premium Imitation Jewellery. This Shipping Policy outlines the terms and conditions related to order processing, shipping and delivery of products purchased through our website.

1. Order Processing Time
* All orders are processed within 2–5 business days after confirmation.
* Orders are not processed or shipped on Sundays or public holidays.
* In case of high order volumes or unforeseen delays, processing time may be extended. Customers will be notified accordingly.
2. Shipping Locations

* We currently ship across India.

* For international shipping requests, customers may contact us directly at 075109 11705.

3. Estimated Delivery Time
* Within Kerala: 2–4 business days
* South India: 3–6 business days
* Rest of India: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, locations, weather conditions or other external factors beyond our control.

4. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
We may offer free shipping on selected products or promotional campaigns which will be mentioned in the website.
5. Order Tracking

Once your order is shipped, you will receive:

A tracking ID
Courier partner details via SMS/Email/WhatsApp

You can track your shipment using the provided tracking link.

6. Delivery Attempts
* Our courier partners will attempt delivery 2–3 times.
* If the customer is unavailable, the package may be returned to us.
* Re-shipping charges may apply in such cases.
7. Delayed or Lost Shipments

While we strive to ensure timely delivery:

Auyera is not responsible for delays caused by courier partners or unforeseen circumstances.
In case of lost shipments, we will coordinate with the courier service and provide a resolution, which may include replacement or refund as per our policy.
8. Incorrect Address
* Customers are responsible for providing accurate shipping details.
* Auyera will not be liable for orders delivered to incorrect addresses provided by the customer.
* Additional charges may apply for re-delivery.
9. Damaged or Tampered Packages

If you receive a package that is:

* Damaged
* Opened or tampered

Please:

Do not accept the delivery or record a video while opening and contact us within 24 hours at 075109 11705
10. Contact Us

For any shipping-related queries:

Auyera – Premium Imitation Jewellery
Email: info@auyerajewellery.com
Phone/WhatsApp: 075109 11705

11. Policy Updates

Auyera reserves the right to update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting.